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ISO 20000

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  • ISO/IEC 20000 is the first international standard for IT service management. ISO 20000 is comprised of two parts: a specification for IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2).

    ISO 20000 was formerly called BS 15000 and was developed by the British Standards Institutions (BSI). ISO 20000 is the world's standard for IT service management. The standard is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC).

    ISO/IEC 20000 defines the requirements for a service provider to deliver managed services of an acceptable quality for its customers.

  1. Requirements for a management system;
  2. Planning and implementing service management;
  3. Planning and implementing new or changed services;
  4. Service delivery process;
  5. Relationship processes;
  6. Resolution processes;
  7. Control processes; and
  8. Release processes.


  • Benefits:-
    ISO 20000 implementation leads to:-

  1. Creation of a formal framework for current service improvement projects
  2. Arrangement of information technology services and business strategy.
  3. POLICIES & OBJECTIVES set by 'top management'
  4. ISO/IEC 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes
  5. Creates competitive advantage via the promotion of consistent and cost-effective services.
  6. Conformance to Legal and Regulatory Requirements
  7. Enhanced internal and external Communications
  8. Fundamental shift to pro-active rather than re-active processes
  9. Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.
  10. understanding of the organization's processes
  11. Certification audits enable the regular evaluation of the service management processes, which helps to maintain and improve effectiveness
  12. It reduces waste
  13. Provides greater consistency and traceability of products and services
  14. Improved morale and motivation
  15. Customer Confidence, Satisfaction and TRUST
  16. Provides Assurance in Organisational QUALITY


  • Training
    Niall offer's a customized training program on ISO 2000:2005 for

  1. ISO 20000 - Implementation and documentation requirements
  2. ISO 20000 - Internal Auditor training


  • Niall Services Pvt. Ltd. Is a leading consulting firm of ISO series and Management consulting. Niall has very high profiled team of valuable certified lead Auditors of all ISO series We do consulting for ISO 9001 Certification, ISO 9001 Training, ISO 9001 Implementation, ISO 9001 Documentation in Ahmedabad, Baroda Vadodara, Rajkot, Surat, Vapi, Ankleshwar, Mumbai Bombay, Pune, Bangalore, Maharashtra, Gujarat, India USA, Canada, Europe, U.K., France, Japan, China, UAE, Kuwait, Middle East, Asia & Africa.